FIDELITONE
Josh Johnson
CEO
Vision/Mission Statement
FIDELITONE, a supply chain services provider, has a vision that every customer has the product they need—where, when and how they need it. Established in 1929, FIDELITONE was built and continues to operate on providing the highest quality service and delivering customer experiences that create loyalty.
Through this mission we successfully pursue our vision. We leverage our company values—Customer Centric, Accountable, Collaborative and Curious—to provide specialized, value-driven solutions to meet the unique needs of each brand we engage with and develop healthy, long lasting partnerships.
FIDELITONE’s third-party logistics service offerings span the entire supply chain—from procurement and manufacturing support through post-purchase service and reverse logistics. Our services include:
- Inbound Logistics (Manufacturing Support)
- Order Fulfillment & Warehousing
- Last Mile Delivery
- Service Parts Management
These services are delivered through specialized solutions that are based on superior quality, service and efficiency. FIDELITONE’s roots in innovation and entrepreneurial spirit guide our belief in providing specialized solutions tailored to individual needs. Through this belief and our commitment to service, along with our people, processes and technology, we are able to successfully help brands earn customer loyalty.
Inbound Logistics
Our inbound logistics services help manufacturers optimize their inbound materials and manufacturing operation. From lineside support to finished goods distribution, we help improve service and reduce costs.
Order Fulfillment
Our order fulfillment services help consumer brands optimize their direct to consumer, eCommerce and business to business/retail fulfillment. Coupled with warehousing and transportation management—Parcel, TL, LTL—we provide a holistic fulfillment solution designed around improving service and the customer experience.
Last Mile Delivery
Our last mile delivery services are focused on delivery of big and bulky items to the home or business. Service levels include white glove delivery through front step delivery, and our expertise lies in furniture, appliances, mattresses, fitness equipment, commercial equipment, office equipment and medical equipment.
Service Parts Management
Our service parts management offering provides an end to end service parts management solution. This includes procurement, vendor management, order management, and fulfillment. For long life cycle products, this services helps maintain customer loyalty, brand reputation and reduce costs.
Across our services, one of the qualities that makes FIDELITONE unique is being large enough to execute but small enough to care. Our network of 30+ locations across the U.S., breadth of capabilities, robust technology and proven processes enable us to successfully operate high volume and complex operations while being a privately held, family owned and operated company enables us to provide the personal, intimate service that creates great partnerships. We have the resources to operate at a high level but also take pride in our ability to focus on the details.
Brands who value an experienced, service oriented, and partnership focused third-party logistics provider that provides specialized solutions often find success with FIDELITONE.
