Articles
Reverse Logistics
4 Ways a 3PL Can Improve Your Post-Peak Returns Rush
Many retailers report they would get extra help from third-party logistics (3PL) providers to manage returns. Here are four ways your 3PL can help you with the post-peak returns rush.
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Streamlining Returns for Smarter Operations
Returns are an increasingly costly reality for retailers and e-commerce businesses. Those that can streamline the process — while minimizing costs — will be better positioned to meet consumer demands and mitigate operational risks.
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Ecommerce and Logistics Partner Up
As the ecommerce industry expands, it has brought with it a fundamental shift in how logistics companies operate. We see increasing collaboration between ecommerce companies and logistics providers like FedEx, UPS, and even Uber.
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Returned Inventory: What It Is, Common Causes, and Processes
By leveraging technology, refining return policies, and effectively training staff, businesses can streamline their returns process, ultimately reducing costs and improving the overall customer experience.
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Greg Skrovan: Doing What’s Good for Intel and for the Environment
RESPONSIBILITIES: Leads the global organization responsible for warranty and reverse logistics strategy, service delivery, customer service and fraud mitigation for all Intel products, as well as more than $1 billion in returns. Oversees management of more than 15 3PL return depots and repair centers. EXPERIENCE: Global program director, circular economy, supply chain innovation and business […]
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What Grade Would You Give Brands on Reverse Logistics Operations?
I would give a range of grades from A to F for how brands are handling reverse logistics. There is still a lot of variation in this area—from consumer spending to B2B direct spend. A stellar reverse logistics program can lower the bar to buy. It’s so much easier to make a purchase decision when you know you can send the product back if needed, with no hassle. This is an area for improvement.
–Doug DeLuca
Product Marketing Manager
SAP Business Network, SAP
Taking a Peek at Peak Season
It’s never too early to prepare for the holiday peak season, especially with disruptions mounting amid solid consumer spending. Shippers and carriers are employing automation, data-based decision making, and smart inventory management strategies—and tapping into lessons learned from last year—to get into position for 2024.
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Reverse Logistics: Curing the Holiday Returns Hangover
Consumers tend to over-indulge during holiday shopping—and that means lots of returns once the buzz wears off. Instead of antacids and ice packs, retailers find the remedy in smart reverse logistics strategies and solutions.
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The Fast Fashion Fallout: The Circular Economy and the Future of Sustainability in the Fashion Industry
It’s no secret the fashion industry is a top contributor to global textile waste. Every year, millions of tons of textiles are incinerated or placed in landfills where they take hundreds of years to decompose. Fortunately, there is hope as sustainability becomes a priority among young consumers.
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Managing the Return Trip
Glance around any airport and it immediately becomes apparent that travel is back in full swing. Chalk it up to pent-up demand but people are either hauling out long-stored luggage or buying new bags and setting off on much delayed journeys. The time was ripe for Samsonite—the world’s best-known and largest travel luggage company—to innovate and enhance their customer experience.
Read MoreEmbracing the Opportunity in Returns
With the explosive growth of online shopping in recent years, largely fueled by the pandemic, returns are on the rise and have become a logistics headache for retailers, carriers, and consumers. The long-term impacts of this increased demand, and the resulting strain on retailers and supply chains, will largely depend on how retailers respond.
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Are Labor Shortages Straining Your E-Commerce Business? Strengthen Operations with an Automated Returns Management System
These days, returns have become a non-negotiable standard part of the e-commerce experience for B2C and B2B customers alike and are a key factor for vendors looking to maintain customer satisfaction and increase loyalty. While they can be costly and laborious, successful returns processes can showcase customer service, achieve long-term consumer loyalty, and provide invaluable […]
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Using AI for Critical Returns Management
In 2021, U.S. returns rose to $761 billion annually, up 10.6% from the year before. And with that, retailers must consider AI-based automated returns solutions to manage the influx. Artificial intelligence (AI) can tackle every aspect of returns processing, from shipping to disposition decisions to recommerce. It can also handle parts of the customer journey […]
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10 Tips: Optimizing E-Commerce Fulfillment Operations
E-commerce sales are projected to continue rising steadily. In this environment, it is more important than ever for retailers and brands to fill orders quickly, seamlessly, and cost-effectively. Here’s how your fulfillment operations can optimize performance.
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NOTED: The Supply Chain In Brief
Green Seeds Maersk will add 300 electric trucks to its North America network—the largest heavy-duty electric truck deployment to date. The trucks will be delivered between 2023 and 2025 for use by Performance Team, Maersk’s North American warehousing, distribution, and transportation business. The trucks will be operated using technology company Einride’s digital road freight operating […]
Read MoreWhat’s your best reverse logistics tip?
According to the National Retail Federation, the total rate of returns was 16.6% in 2021, up from 10.6% in 2020. The best way to reduce returns is to understand the total cost of your returns and to make sure your reverse supply chain is optimized along with the rest of your supply chain.
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Finding a Home for Holiday Returns
Record retail sales, including a growing share of online purchases (see chart), mean that more returns than ever are flooding warehouses. U.S. holiday retail sales were up 8.5% compared to 2020, says data from Mastercard, and 66% of consumers will likely return at least one gift. At 18%, the e-commerce return rate is almost twice […]
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Retailers Brush Up on Returns
With increased e-commerce adoption, returns are set to grow exponentially in 2022 and beyond, says a recent report from Incisiv, and retailers’ digital experience plays a big part in both reducing returns and making the return experience seamless. Retailers can achieve significant savings and enhanced customer satisfaction if they look at returns as an integral […]
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4 Tips to Master Reverse Logistics
Up to 40% of online purchases made in the past year were returned, finds recent research. Whether you’re diving into e-commerce for the first time or finding your footing after the accelerated industry growth amid the pandemic, mastering reverse logistics is an essential function of your operation, now more than ever.
Read MoreHow to Optimize Your Supply Chain Before the Holidays
As the holidays quickly approach, retailers are feeling the strain brought on by global supply chain issues. Between port closures, labor shortages, and delayed shipping times, it is more important than ever that retailers optimize their supply chains before going into the busiest time of the year. Especially since customers expect (and demand) positive experiences […]
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