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General John M. McDuffie: Telling War Stories

When John M. “Mike” McDuffie talks about a crisis, he doesn’t mean a late shipment; he means catastrophes such as the 1998 bombings of the U.S. embassies in Kenya and Tanzania. As director of logistics for the U.S. Joint Chiefs of Staff, Lieutenant General McDuffie coordinated the race to move people, equipment, and supplies to […]

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Dennis Hilborn: Know Thyself

“Who are we?” is one of Dennis Hilborn’s favorite questions. In his two and a half years as director of distribution at sports apparel maker Cutter & Buck, asking employees over and over who they are has helped him transform the Seattle-based company’s distribution center (DC). When Hilborn arrived at Cutter & Buck, “distribution was […]

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Michael Beaver: Leave it to Beaver

Michael Beaver recently started learning Spanish, and he wishes he had mastered a few more languages earlier in his career. As a supply chain executive with a global corporation, Beaver knows communication is the key to forging profitable relationships. Speaking to colleagues and partners in their own languages helps to assure them that the company […]

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