Articles
E_Commerce
5 Ways to Improve Fulfillment Center Efficiency
To capitalize on the e-commerce boom, fulfillment centers—which are different from distribution centers in that they do not distribute inventory but fulfill customer demand in either B2B or B2C businesses—need to scale and react nimbly and agily. Fulfillment centers must also be as efficient as possible to maximize customer satisfaction. Fulfillment centers do not generate […]
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Collaborative Supplier Management: The Key to Beating Holiday Fever
The holiday season—and accompanying spike in product demand—is no longer confined to the end of the year. With holiday celebrations in at least eight months each year—from Valentine’s Day to Easter and the Fourth of July—and nearly every product category from candy to clothing and home furnishings affected, retailers need to fine-tune their e-commerce strategy […]
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Supply Chain Be Nimble,
Supply Chain Be Quick
To deliver a seamless and positive customer experience, retailers must adopt an omnichannel mindset and ensure supply networks are nimble enough to quickly respond to consumer demand, regardless of where or how shoppers interact with their brands. Omnichannel retail is synonymous with speed—shorter product lifecycle, quicker turnaround on promotion, and faster delivery expected by customers. […]
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Developing Innovative Delivery Services That Delight Customers
To compete in today’s retail landscape, companies must differentiate themselves to meet consumer demands and drive brand loyalty. Many retailers are reassessing every aspect of their supply chains—including their delivery services—and implementing digital processes to ensure superior consumer experiences. Many consumers are willing to pay more for a better shopping experience. In recent years, retailers […]
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Thinking Inside the Unbox
Consumers today judge businesses on many things beyond product performance. Unboxing, for example, is now part of a consumer’s everyday experience. That means daily opportunities for your brand to make a positive impression. Today, 68 percent of shoppers say they are more aware of packaging than they were five years ago, according to a Kantar […]
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Finding Untapped Value in Product Returns
The little-known, but dark secret of e-commerce is this: On average, for every three packages a retailer ships, one will be an eventual return. Retailers must shift their focus to processing the continuously increasing number of returns. As retail grows more reliant on analytics, retailers are seeing previously untapped value in data about who is […]
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Solving the E-Commerce Puzzle
Inventory is now on-demand, and predicting what consumers will want on any given day is tricky. Add to that the already challenging scenario that consumers want to shop and purchase goods at any time and from anywhere—and supply chain logistics for e-commerce inventory gets even more complex and complicated. Many retailers and brands haven’t solved […]
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