Articles
Carriers Corner: Air, Ocean, Rail, Road Topics
Is Dedicated Fleet Service Right for Your Company?
Implementing a dedicated fleet—assigning a group of tractors, trailers, drivers, and other resources exclusively to carry out operations for a chosen set of facilities or lanes in any transportation network—offers a number of potential advantages. Among the benefits shippers may derive are improved on-time delivery performance, guaranteed capacity, and reduced freight transportation costs. Relying on […]
Read MoreThe Benefits of Reducing Your Carrier Base
You’ve heard the adage, “Focus on the journey, not the destination.” In the transportation business, you must be relentlessly focused on both. This is where carrier relationships come into play. Allocating individual shipments haphazardly across a large number of carriers limits both operational efficacy and economies of scale. Too many touch points in the supply […]
Read MoreDo Your Logistics Partners Value Customer Service?
The most dreaded phrase in the English language just might be: “Please hold for the next available operator.” Good customer service experiences have become few and far between, with more companies either entrusting their customer outreach to computerized voice-prompted systems, or worse, outsourcing to call centers that have little knowledge about the companies they represent. […]
Read MoreCustomer Service: The Two Percent That Matters Most
Evidence abounds that American industry’s customer service system is broken. For example, 80 percent of companies believe they provide superior customer service – yet only eight percent of their customers report having received superior service, according to a recent Bain & Company survey. A business that is unaware of its customers’ perceptions is headed for […]
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Get Peace of Mind by Choosing the Right LTL Carrier
In the harried world of logistics, selecting a less-than-truckload (LTL) carrier is one of the most important decisions a shipper will make. LTL carriers that know and properly value the variables affecting the cost of goods delivered and the overall customer experience can mean the difference between keeping you satisfied or losing your business. Shippers […]
Read MoreShipping Perishables Without Going Bananas
Perishables. It’s a word that can make any shipping manager or logistics provider cringe. The loss of perishable goods in transit means lost revenue. But a host of technologies and new solutions take the fear out of shipping perishable goods such as pharmaceuticals, food, and plants. Choosing the right type of packaging and testing it […]
Read MoreHelping Truckers Survive and Flourish
What is the biggest challenge facing carriers today? Pick one: the driver shortage, fuel prices, insurance costs, new equipment costs, shipper and consignee demands, customs delays, border delays, technology demands. And the list goes on and on. Ask our company that question and we’d answer “drivers.” Insurance companies want us to only hire drivers who […]
Read MoreSqueaky Wheels Get Political ‘Oil’
In March 2007, I was fortunate to travel to Washington, D.C., as a delegation member of the Illinois Trucking Association. I spent several days discussing issues such as diesel prices, alternative energy, taxes, and toll roads with members of Congress. In every instance, these issues directly correlate with the financial well-being of the trucking industry. […]
Read MoreTransportation as Corporate Change Agent
For many years, transportation was considered the backwater of the business world. Over the last decade, however, forward-thinking companies have identified transportation as a driving force for change. As a result, they realized increased profits and improved customer service throughout the supply chain. Wal-Mart, for example, uses its distribution savvy to dominate the retail field—and […]
Read MoreDriver-Shortage Issues: Carriers Get Creative
With trucking demand projected to exceed capacity for the next 15 years, and drivers retiring or leaving the business faster than they can be replaced, trucking companies and third-party logistics providers are scrambling to protect themselves from serious operating disruptions caused by driver-shortage issues. Shippers, in turn, feel the impact of the problem when contracting […]
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U.S. Airlines Need an Attitude Adjustment
Airlines in the United States contain a hidden treasure. But through indifference, disinterest, and even disdain, this treasure never will reveal its true worth unless and until senior airline management realizes the importance of freight operations. The passenger side of the industry is doing comparatively well five years after the Sept. 11 attacks—with packed airplanes […]
Read MoreCarrier Challenges Are Your Challenges, Too
One attractive component of the logistics industry is the variety of problem-solving opportunities it offers. Currently, inflationary costs pressuring carriers is the biggest problem-solving opportunity in the supply chain. The entire industry is wrestling with this challenge—and will be for the foreseeable future. Discussing the prospect of ongoing cost escalations is a challenging conversation to […]
Read MoreFashion Thinks Global: The ‘Pat Riley’ Effect
While in Bangkok recently, I visited an Indian tailor to have some shirts made. As I was describing the type of collar I wanted, the tailor interjected, “Oh, the Pat Riley!” Pat Riley is, of course, the successful NBA basketball coach. Perhaps a household name in America, but among traditionally dressed turbaned Indian tailors in […]
Read MoreHow To Be A Better Shipper
Shippers utilizing the services of cross-border carriers, third-party logistics providers, or other intermediaries to transport freight across international borders should always demand a high level of service. But service is a two-way street. Here are some ways you can help your carriers provide timely pickup and delivery, while ensuring a seamless flow of goods up […]
Read MoreDon’t Put All Your Eggs In China’s Basket
I recently gave a speech at a Trans-Pacific Air Cargo Conference in Los Angeles titled, “Don’t Put All Your Eggs in China’s Basket,” and I was practically booed offstage. The audience did not want to hear negative, derogatory, or dismissive talk about the booming China economy. My listeners were the economic counterparts of religious evangelists; […]
Read More7 Tips for Negotiating Small Parcel Contracts
Small businesses are the cornerstone of the U.S. economy, representing 99.7 percent of all U.S. employers, according to the U.S. Small Business Administration’s Office of Advocacy. A vast amount of small package freight moves throughout the United States on behalf of these companies, and in most cases, parcel carriers such as FedEx, UPS, and the […]
Read MoreWringing Benefits from New Hazmat Regulations
With the Transportation Security Administration’s (TSA) Hazmat Threat Assessment Program firmly in place, motor freight carriers and drivers face a new reality. While the program itself grew from provisions in the federal Patriot Act, and requires states to impose tighter oversight of security risks, the ultimate responsibility for fulfilling its demands falls squarely on carriers […]
Read MoreCan Collaboration Cure the Capacity Crunch?
Today’s capacity crisis is a perfect storm of volume limitations spanning three major modes of transportation: truck, rail, and ocean. Driver pay and work/life balance are key issues affecting capacity in the trucking industry. The industry is losing drivers to careers with higher pay and more attractive lifestyles. Carriers today are also more disciplined about […]
Read MoreShort Sea Shipping: Long On Benefits
To help meet the current congestion crisis on U.S. highway systems and rail networks, the Department of Transportation and the U.S. Maritime Administration are promoting short sea shipping as an environmentally friendly, timely, and cost-effective way to expand freight capacity. The practice uses existing vessels and infrastructure to move freight between coastal ports, and between […]
Read MoreHelp Your Carrier; Be a Better Shipper
When employing a carrier to move loads, shippers often do not realize how big a part they actually play in the delivery of the shipment. When shipping loads, it is incumbent on all involved parties to provide accurate, complete, and detailed information to ensure the end customer receives the shipment in a timely manner. If […]
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