To ensure Southwest Airlines Cargo® is a trusted logistics partner and valued as the most reliable source for air cargo transportation. To exceed Customer’s expectations by providing exceptional Customer Service from our extraordinary People.
Southwest Airlines Cargo® stands above the rest with an unmatched flight schedule of over 3,000 flights across our network, including San Juan Puerto Rico (SJU) which begins service on April 16, 2013. Our expedited cargo service helps us remain competitive in this difficult economy and we thank our People who consistently deliver Relentlessly Reliable® service. On top of the exceptional service, SWA Cargo also offers our Customers some of the shortest cutoff and recovery times in the industry. With a cutoff time of only 30 minutes before flight departure in most cities, Customers can take advantage of our fast and efficient service.
We understand the urgency of time critical shipments and know that sometimes overnight is not an option. With our express service, Next Flight Guaranteed‚ (NFG), we provide flight specific service (on available flights) and a 100 percent money-back guarantee. Flight specific service allows Customers to select the next available flight departure for their shipments.
If your shipment does not require next flight service, Southwest Airlines Cargo offers RUSH Priority Freight service, which guarantees your shipment will arrive at its destination within 24 hours of the tender time. If time is on your side, our FREIGHT service is the most economical way to get your package where it needs to be; your shipment will move on the next flight with available space. With more than 200 million pounds of available cargo lift domestically per month, Southwest Airlines Cargo has the capacity to expedite air cargo across the country.
Customer Service remains a focus for Southwest Airlines Cargo. Southwest Employees are proud to operate cargo facilities in a majority of our destinations, providing Customers with award-winning Customer Service and operational excellence for which the carrier is known. Customers can contact our Cargo Customer Care Center at (800) 533-1222; our Representatives are available seven days a week. Being committed to Customer Service, our Employees know how to get the job done right. They are invested in our Customers and will go out of their way to deliver Positively Outrageous Customer Service.
In 2012, Southwest Airlines Cargo was recognized with awards in excellence from Air Cargo World, Airforwarders Association (AfA) and Logistics Management Magazine. Southwest was recognized for excellence in Air Cargo World’s annual Air Cargo Excellence (ACE) Survey as the platinum winner of the “up to 299,999 tonnes” category. In addition, Southwest Airlines Cargo was the highest rated carrier in each of the four performance categories: Customer Service, Performance, Information Technology, and Value. The Airforwarders Association (AfA) awarded Southwest Airlines Cargo with the ‚“Domestic Carrier of the Year” award for the third year in a row which is based on Customer Service, ontime performance, problem resolution, claims handling, technology support, service options, and overall value. And at the end of 2012, Southwest Airlines Cargo was honored to receive the 2012 Quest for Quality Award, awarded by Logistics Management Magazine, for the 16th year in a row.
In addition to the award recognition for top air cargo carriers, Southwest Airlines Cargo received the highest overall score among all air cargo carriers and received the highest score in the Performance and Customers Service categories.
As Southwest Airlines Cargo remains committed to providing our Customers with the most reliable shipping options and the best Customer Service in the industry, we will continue to focus on growing our network and enhancing the Cargo Customer Experience. For more information or to open an account, please visit swacargo.com®.